MSX Technical Helpdesk
Revolutionizing technical support services
MSX Technical Helpdesk provides prompt and accurate solutions to customers’ technical inquiries, ensuring a positive ownership experience and vehicle performance. Through the expertise of our skilled industry professionals, we extend comprehensive assistance to dealer technicians, aiding them in navigating technical challenges and queries related to vehicle maintenance. This includes expert diagnosis of issues, thorough guidance on software updates, and tailored solutions for a myriad of automotive technology and mechanical, electrical, and electronic concerns.
Technical experts
Improvement of FIRFT rate
Solutions supplied <24h
Technical experts
*average per visit type
Improvement of FIRFT rate
Solutions supplied <24h
Offering comprehensive technical support
The MSX Technical Helpdesk allows you to revolutionize your customer support strategy, streamline operations, and elevate satisfaction levels across the board. Our teams leverage their extensive expertise in automotive systems and software to empower customers in efficiently resolving their car-related issues, thereby enhancing the overall satisfaction and experience for both original equipment manufacturers (OEMs) and end-users alike.
We provide OEMs with oversight across a diverse variety of essential topics encompassing vehicles, technology, and customer assistance. These topics are designed to support not only vehicle engineers and technicians but also end-consumers, ensuring comprehensive assistance across the entire automotive ecosystem.
Vehicle Diagnostics
Assisting customers with diagnosing technical issues, warning lights, and error codes in their vehicles.
Software Updates
Providing guidance and support for updating the vehicle’s software, including infotainment systems, navigation, and other electronic modules.
Technical Troubleshooting
Helping customers troubleshoot and resolve problems with various vehicle systems, such as engine, transmission, brakes, and electrical components.
Maintenance and Service
Offering advice on regular maintenance schedules, service intervals, and general care of the vehicle.
Connectivity and Telematics
Assisting with connectivity issues, smartphone integration, and troubleshooting telematics features like remote access and vehicle tracking.
Navigation and GPS
Providing support for navigation system functionality, updates, and resolving GPS-related issues.
Vehicle Safety Features
Educating customers about the operation and maintenance of safety features like adaptive cruise control, lane-keeping assist, and collision avoidance systems.
Technical Documentation
Sharing technical manuals, diagrams, and resources to aid in understanding vehicle systems and repair procedures.
Warranty and Recalls
Explaining warranty coverage and procedures, as well as informing customers about any safety recalls affecting their vehicles.
Customer Education
Offering product knowledge to customers, empowering them to better understand their vehicles and use various features effectively.
Vehicle Diagnostics
Assisting customers with diagnosing technical issues, warning lights, and error codes in their vehicles.
Software Updates
Providing guidance and support for updating the vehicle’s software, including infotainment systems, navigation, and other electronic modules.
Technical Troubleshooting
Helping customers troubleshoot and resolve problems with various vehicle systems, such as engine, transmission, brakes, and electrical components.
Maintenance and Service
Offering advice on regular maintenance schedules, service intervals, and general care of the vehicle.
Connectivity and Telematics
Assisting with connectivity issues, smartphone integration, and troubleshooting telematics features like remote access and vehicle tracking.
Navigation and GPS
Providing support for navigation system functionality, updates, and resolving GPS-related issues.
Vehicle Safety Features
Educating customers about the operation and maintenance of safety features like adaptive cruise control, lane-keeping assist, and collision avoidance systems.
Technical Documentation
Sharing technical manuals, diagrams, and resources to aid in understanding vehicle systems and repair procedures.
Warranty and Recalls
Explaining warranty coverage and procedures, as well as informing customers about any safety recalls affecting their vehicles.
Customer Education
Offering product knowledge to customers, empowering them to better understand their vehicles and use various features effectively.
Driving vehicle performance
We provide valuable assistance for a vehicle experiencing technical challenges. Equipped with extensive diagnostic and repair skills, our helpdesk teams address issues promptly, ensuring vehicles remain operational. Swift resolution of technical issues is crucial for OEMs, minimizing downtime, reducing potential revenue loss, and preserving brand reputation.
Keeping vehicles on the road enhances customer satisfaction and loyalty, reinforcing OEMs’ market competitiveness and long-term success. The performance of our Technical Helpdesk provides effective support and maintaining a high level of customer satisfaction, managed through a variety of metrics which are continuously monitored to help assess performance and identify areas for improvement.
Elevate your business with MSX Technical Helpdesk
MSX Technical Helpdesk delivers top-tier support to elevate your business. From resolving intricate technical issues to optimizing customer experiences.
Tailored support solutions for enhanced performance
MSX Technical Helpdesk services are adaptable to any organization’s structure and objectives. We provide support, tailored to your individual needs, to drive efficiency, elevate customer satisfaction, and ultimately boost your bottom line.
