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MSX International

Unlock automotive industry trends with expert insights

Unlock automotive industry trends with expert insights

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As challenges redefine warranty management, new opportunities to innovate and simplify processes are delivering more value to clients, improving efficiency, reducing costs, and enhancing satisfaction.

MSX ARTICLE

How mobility-focused customer relationship centers can drive success for disruptors

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MSX accelerated the development of tech content for Bollinger Motors, a new EV startup in North America, by integrating an innovative, cutting-edge Gen-AI tool within pubFoundry.

LATEST CASE STUDY

Leveraging Gen-AI: MSX enhanced technical content creation for an EV newcomer

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Leading OEM strengthens its Asia Pacific dealer network through a comprehensive, face-to-face dealership consulting program.

MSX SOLUTION

MSX Recall Management: Revolutionizing the vehicle recall experience

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MSX’s Andrea Sorrenti and Jayesh Jagasia are joined by Smart’s CEO, Dirk Adelmann to discuss the evolution of automotive retail.

MSX VIDEOCAST

Episode 3: Reimagining the customer experience through different retail formats

Driving the future with innovative mobility solutions

With MSX, we empower our mobility customers to revolutionize their sales and repair processes while
boosting customer engagement.

Driving the future with innovative mobility solutions

At MSX, we help mobility customers sell and repair their products more effectively while enhancing customer engagement.

Through our expertise in mobility and the creativity of our global teams, combined with leading-edge technologies, data, and AI, we deliver innovative solutions that drive business growth and customer satisfaction.

Our comprehensive approach ensures that your business stays ahead in the competitive mobility market, providing exceptional value and support every step of the way.

Revolutionize sales strategies and transform retail models

MSX Sales Performance solutions combine cutting-edge AI and innovative technologies with people and process services to help automotive businesses navigate this complex landscape and achieve their customer experience, growth, and profitability objectives.

Elevate repair efficiency satisfaction and compliance

At MSX, we deploy specialists armed with cutting-edge technology, AI tools, and expertise to get vehicles back on the road faster. By complementing your technicians’ skills with our resources, we accelerate resolution times, minimize vehicle downtime, and ensure customer satisfaction.

Transform parts and accessories sales

MSX offers a 360-degree approach to your aftersales business, ensuring you can optimize revenue within any area and enhance performance in your scheduled maintenance and repair offerings, fleet business, or service capacity.

Maximize loyalty and advocacy with exceptional CX

MSX provides services that inspire consumers to explore additional opportunities. We help develop and implement tailored and strategized solutions that enhance consumer interactions and help boost sales organically, without pressure.

How we do it

We transform your operations and drive growth by combining training and insights, through field teams and service hubs for both onsite and offsite engagement, and by implementing leading technologies that empower you to navigate the complexities of the mobility landscape with confidence, efficiency, and impact.

How we do it

We transform your operations and drive growth by combining training and insights, through field teams and service hubs for both onsite and offsite engagement, and by implementing leading technologies that empower you to navigate the complexities of the mobility landscape with confidence, efficiency, and impact.

MSX Insights

MSX Insights

How mobility-focused customer relationship centers can drive success for disruptors

By Elvira Llorens, Global VP, MSX Consumer Engagement

Is the traditional KPI dead? The future of performance management in a data-driven era

By Felipe Cruz, Global Solutions Leader, Actionable Insights

Is convenience killing the automotive service industry? A deep dive into the future of customer experience

By Lois Valente, Global Solutions Leader of Parts, Accessories & Service Performance

Revolutionizing automotive leasing: Blending CX, tradition, and innovation

By Elvira Llorens, Global VP, MSX Consumer Engagement

Revolutionizing automotive retail: The impact of personalized marketing

By Michele Esposito, Global Solutions Leader, Consumer Engagement

The real power of microlearning in modern automotive retail

By Deborah Mulholland, Global VP, Learning Solutions

Accelerating ahead: How OEMs can deliver next-generation automotive technical assistance

By Nicola Zorz, Global Solution Leader, Diagnostic and Repair Enhancement

Navigating the automotive sales transformation

Videocast with industry experts Ralph Kranz, Dirk Bott, and Mouna Ayed.

Empowering automotive employees with skills for the future

By David Lowrie, Global Solutions Leader

Breaking down silos: How data integration forms the foundation for advanced analytics

By Felipe João Pontes da Cruz, Global Solutions Leader, Actionable Insights

Embrace the dynamic future: Empowering learning in a rapidly evolving mobility landscape

By David Lowrie, Global Solutions Leader

Exploring new opportunities in the wholesale parts industry

By Rikard Asbjornsen, Global Solutions Leader, Fleet Readiness – Parts & Accessories Distribution

Improve warranty management accuracy and efficiency with AI and automation

By Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency

New capabilities for tomorrow’s retail models: How OEMs, retail partners and customers can win together

By Jayesh Jagasia, Global Solution Leader, Sales Performance Business Value Stream