Category: The Benchmarker-CORP

Mobile service: The future of aftersales by Michael Bowe, Aftersales and EV Operations Director For today’s consumer, spending hours at a dealership waiting for a… Comments closed

Into the cloud: The digitalization of technical publications by Andrew Smith, Technical Publications Practice Director Technical publications have undergone incredible changes in recent years. Today,… Comments closed

Witnessing a revolution: How shifting demand is shaping the future of mobility by Andrea Sorrenti, Chief Operating Officer Change drives innovation, and the transformation in… Comments closed

Multi-channel engagement: Managing the customer in a new retail environment by Felix Serrano, Vice President, Europe Customer engagement methods are likely to change, as many… Comments closed

Green parts in collision repair: The opportunities in recycling and reuse by Andrew Mills, Director, Parts and Service The subject of green parts – official OE parts… Comments closed

The agency model: Defining a new role for the retail network by Emiliano Nebbioso, Vice President Business Solutions, Europe Across the automotive industry, manufacturers are… Comments closed

Forging an electric future: How US dealerships are preparing for the challenges ahead by Shawn Coyle, Vice President and Global Account Executive Dealerships in the… Comments closed

MG in Europe: How the brand’s launch success reflects the value of customer focus by Daglef Seeck, Aftersales Director, D-A-CH at MG Motor, Germany MG… Comments closed

Consolidated aftersales: How integrated data will drive technical assistance of the future by Eric Menoret, Vice President and Global Account Executive Technical assistance, an essential… Comments closed