Latest articles from our experts
Is the traditional KPI dead? The future of performance management in a data-driven era
By Felipe Cruz, Global Solutions Leader, Actionable Insights
KPIs have been crucial in measuring success in the mobility industry. But as digital transformation accelerates, relying solely on retrospective metrics may no longer be enough.
Is convenience killing the automotive service industry?
By Lois Valente, Global Solutions Leader of Parts, Accessories & Service Performance
Understanding and integrating convenience into the service experience has become crucial for retaining customer loyalty and staying competitive.
Revolutionizing automotive leasing: Blending CX, tradition, and innovation
By Elvira Llorens, Global VP, MSX Consumer Engagement
Automotive leasing companies face challenges in delivering seamless, efficient services. Addressing these is crucial for competitiveness and customer satisfaction.
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MSX WEBINAR: From attraction to advocacy: Transforming customer engagement in the automotive industry
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Thought Leadership Interview Series
Transforming retail: The automotive and mobility evolution
Ep. 1: The current state of automotive retail
In our latest video, smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which consumers are influencing the sales channels and experiences brands offer..