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MSX Global Business Value Streams

Unlocking Exceptional Value for Our Customers

At MSX, our vision is to enhance every journey in the world of mobility. We accomplish this by delivering exceptional value and the highest standard of solutions and services to our customers across the globe. For more than 25 years, we’ve been a dedicated partner to leading automotive OEMs and mobility companies supporting them transforming their businesses and in managing their operations across the areas of Dealer Performance Improvement, Repair Optimization, and Customer Engagement.

Explore the MSX Global Business Value Streams and find out more about our solutions and services.

Adding Value. Focusing on Innovation. Enabling Success.

Warranty and Repair Efficiency

Offering our clients the tools and resources to be more efficient and take control of remote and onsite warranty and repair processes.

Diagnostic and Repair Enhancement

Helping our clients to deliver more efficient and effective services through access to technical support and innovative repair processes.

Technical Information

Enabling our clients to deliver clear, accurate and timely technical documentation and media to consumers and technicians.

Parts, Accessories and Service Performance

Increasing customer satisfaction and revenue for our clientsaftersales businesses.

Learning Solutions

Helping brands elevate competencies that increase and sustain employee performance.

Distribution and Sales Performance

Helping our clients to strengthen customer loyalty and achieve sustainable business growth by enhancing retail models.

Consumer Engagement

Offering our clients tailored strategies that deliver exceptional customer experiences and boost sales.

Actionable Insights

Helping clients to use data and analytics to increase efficiency and profitability.

Warranty and Repair Efficiency

Offering our clients the tools and resources to be more efficient and take control of remote and onsite warranty and repair processes.

Diagnostic and Repair Enhancement

Helping our clients to deliver more efficient and effective services through access to technical support and innovative repair processes.

Technical Information

Enabling our clients to deliver clear, accurate and timely technical documentation and media to consumers and technicians.

Parts, Accessories and Service Performance

Increasing customer satisfaction and revenue for our clientsaftersales businesses.

Learning Solutions

Helping brands elevate competencies that increase and sustain employee performance.

Distribution and Sales Performance

Helping our clients to strengthen customer loyalty and achieve sustainable business growth by enhancing retail models.

Consumer Engagement

Offering our clients tailored strategies that deliver exceptional customer experiences and boost sales.

Actionable Insights

Helping clients to use data and analytics to increase efficiency and profitability.

Meet our global value streams leaders

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Elvira Llorens

Global VP Customer Engagement

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Rod Wright

Global VP, Parts, Accessories and Service & Actionable Insights

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Dirk Bott

Global VP Distribution and Sales Performance

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Emiliano Nebbioso

Global VP Diagnostic and Repair & Warranty and Repair Efficiency

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Deborah Mulholland

Global VP Learning Solutions

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Ralf Kronenbuerger

Global VP Technical Information

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“I am thrilled to introduce our transformative organizational structure – aiming to harness collective knowledge, embrace best practices, and empower us to deliver exceptional value to our customers. By fostering innovation, collaboration, and efficiency, we are propelling our organization towards sustained growth and success. This is an exciting chapter, and I am grateful for the dedication and support of our team members globally as we embark on this journey to fulfill our purpose: To empower Movers and Makers to thrive in our ever-changing world.” 

Ugo de Carolis, Chief Executive Officer, MSX