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Repair optimization and compliance

Elevate repair efficiency, satisfaction,
and compliance

At MSX, we revolutionize support with decades of experience and a global presence. Our mission is to empower automotive organizations to navigate the evolving landscape with confidence and efficiency. We deploy specialists armed with cutting-edge technology, AI tools, and expertise to get vehicles back on the road faster. By complementing your technicians’ skills with our resources, we accelerate resolution times, minimize vehicle downtime, and ensure customer satisfaction.

Elevate repair efficiency, satisfaction, and compliance

At MSX, we revolutionize support with decades of experience and a global presence. Our mission is to empower automotive organizations to navigate the evolving landscape with confidence and efficiency. We deploy specialists armed with cutting-edge technology, AI tools, and expertise to get vehicles back on the road faster. By complementing your technicians’ skills with our resources, we accelerate resolution times, minimize vehicle downtime, and ensure customer satisfaction.

Transform automotive service with AI

MSX AI Technical Assistant revolutionizes diagnostics and enhances efficiency, helping identify issues, provide accurate solutions, and streamline repair processes. With instant diagnostics, a comprehensive knowledge base, interactive support, and scalable deployment, it reduces ticket volumes and boosts first-time fix rates. Early deployments have shown increased operational efficiency, cost savings, and enhanced customer satisfaction.

Find out more

Transform automotive service with AI

MSX AI Technical Assistant revolutionizes diagnostics and enhances efficiency, helping identify issues, provide accurate solutions, and streamline repair processes. With instant diagnostics, a comprehensive knowledge base, interactive support, and scalable deployment, it reduces ticket volumes and boosts first-time fix rates. Early deployments have shown increased operational efficiency, cost savings, and enhanced customer satisfaction.

Find out more

Pioneering automotive support

MSX offers a comprehensive approach to automotive support, tailored to help your business thrive in an evolving market with confidence and efficiency.

Pioneering automotive support

MSX offers a comprehensive approach to automotive support, tailored to help your business thrive in an evolving market with confidence and efficiency.

Accelerate repairs and maximize uptime

Leverage our resources and expertise to complement your technicians’ skills. We help reduce vehicle downtime, speed up resolution times, and deliver seamless, high-quality repairs, keeping your customers satisfied and on the road.

Enhance warranty and repair processes

We provide the tools and expertise to enhance efficiency in remote and onsite warranty and repair processes. Our AI-led automation and custom solutions streamline warranty management, reduce warranty costs, ensure regulatory compliance, and stay ahead of evolving diagnosis and repair procedures.

Support industry growth and evolution

Our technical and helpdesk support enable your service and repair teams to excel. By providing access to diverse skills, advanced technologies, and robust information, we ensure your technicians are equipped to handle complex repairs confidently and efficiently, without compromising on quality.

Save time and reduce costs with automation

Our digital tools and lean methodologies, including Gen-AI virtual assistants and robotic process automation, eliminate repetitive tasks and reduce manual effort. This allows your team to concentrate on high-value activities while adapting to changing needs, from connected vehicles to evolving consumer expectations.

Accelerate repairs and maximize uptime

Leverage our resources and expertise to complement your technicians’ skills. We help reduce vehicle downtime, speed up resolution times, and deliver seamless, high-quality repairs, keeping your customers satisfied and on the road.

Enhance warranty and repair processes

We provide the tools and expertise to enhance efficiency in remote and onsite warranty and repair processes. Our AI-led automation and custom solutions streamline warranty management, reduce warranty costs, ensure regulatory compliance, and stay ahead of evolving diagnosis and repair procedures.

Support industry growth and evolution

Our technical and helpdesk support enable your service and repair teams to excel. By providing access to diverse skills, advanced technologies, and robust information, we ensure your technicians are equipped to handle complex repairs confidently and efficiently, without compromising on quality.

Save time and reduce costs with automation

Our digital tools and lean methodologies, including Gen-AI virtual assistants and robotic process automation, eliminate repetitive tasks and reduce manual effort. This allows your team to concentrate on high-value activities while adapting to changing needs, from connected vehicles to evolving consumer expectations.

Our intelligent approach delivers real value

Our commitment to excellence, innovation, and customer satisfaction sets us apart, ensuring that your organization remains agile, efficient, and competitive in an ever-changing industry landscape.

Our intelligent approach delivers real value

Our commitment to excellence, innovation, and customer satisfaction sets us apart, ensuring that your organization remains agile, efficient, and competitive in an ever-changing industry landscape.

Keep up with advancing technologies and boost accuracy

Enhance knowledge and skills

Minimize manual effort and meet service level agreements

Cut operational costs through increased efficiency and productivity

Accelerate support times and boost fix it right first time (FIRFT) rates

Reduce workloads and increase customer satisfaction

Keep up with advancing technologies and boost accuracy

Enhance knowledge and skills

Minimize manual effort and meet service level agreements

Cut operational costs through increased efficiency and productivity

Accelerate support times and boost fix it right first time (FIRFT) rates

Reduce workloads and increase customer satisfaction

MSX Recall Management enhances the recall process by preparing the network to receive recalled vehicles while respecting customers’ time and peace of mind. Our approach optimizes workflows and leverages technology to build customer trust and satisfaction. With precise tracking, risk management, and continuous improvement, our solution drives efficiency, satisfaction, and compliance.

MSX pubFoundry is a cutting-edge platform designed to manage technical publications, specifically tailored for automotive customers. It simplifies the creation, organization, and distribution of technical content, ensuring efficiency and consistency. Its features enhance productivity, reduce costs, and ensure your content reaches global audiences quickly and reliably.

MSX provides comprehensive homologation services to streamline compliance with local regulations. By addressing the unique needs of OEMs, we enhance operational efficiency and ensures legal compliance, allowing manufacturers to focus on their core operations while navigating the complexities of homologation.

Drive excellence with MSX

At MSX, we help you deliver customer satisfaction through innovative solutions, expert support, and an unwavering commitment to quality. Whether it’s warranty optimization, repair acceleration, or cost reduction, we are here to transform your operations and keep your customers coming back.

Drive excellence with MSX

At MSX, we help you deliver customer satisfaction through innovative solutions, expert support, and an unwavering commitment to quality. Whether it’s warranty optimization, repair acceleration, or cost reduction, we are here to transform your operations and keep your customers coming back.

Technical Information

We enable our clients to deliver clear, accurate and timely technical documentation and media to consumers, technicians, warranty claims managers, and users of parts catalogs, manuals and more.

Diagnostic and Repair Enhancement

We help our clients to deliver efficient services with technical support and innovative repair processes. Our specialists excel in diagnostics and complex vehicle issues. Supported by integrated software solutions, our technical support hubs help repairers manage customers seamlessly and keep vehicles on the road.

Warranty and Repair Efficiency

We provide the tools and resources to enhance efficiency in remote and onsite warranty and repair processes. Our custom solutions and AI-led automation streamline warranty management, boost efficiency, and increase returns. We help reduce warranty costs, ensure regulatory compliance, stay ahead of diagnosis and repair procedures, and exceed growing customer demands.

 

How we deliver Repair Optimization and Compliance solutions

Our expert services include the development of specialized programs that meet our client’s specific business needs. We work closely with you to implement and deploy new processes and solutions efficiently and with minimal impact on your day-to-day operations.

How we deliver Repair Optimization and Compliance solutions

Our expert services include the development of specialized programs that meet our client’s specific business needs. We work closely with you to implement and deploy new processes and solutions efficiently and with minimal impact on your day-to-day operations.

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Stay connected!

SUCCESS STORY: Leveraging Gen-AI: MSX enhanced technical content creation for an EV newcomer

MSX accelerated the development of tech content for Bollinger Motors, a new EV startup in North America, by integrating an innovative, cutting-edge Gen-AI tool within pubFoundry.

Accelerating ahead: How OEMs can deliver next-generation automotive technical assistance

The future of automotive diagnostic and repair relies on cutting-edge technology, predictive maintenance, and remote monitoring to deliver intelligent, predictive support, and pre-emptive service solutions.

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