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Technical Information

Enlighten users with crystal-clear communications

Drive the delivery of dynamic, future-proof technical publications that allow your brand to enhance and share knowledge and keep customers informed.

MSX has provided technical information services to mobility organizations for decades. Our services and solutions create accurate and clear technical publications that benefit customers and employees, from warranty claims managers to service technicians and users of parts catalogs, manuals and more.

Be agile and drive value

Equip customers and technical teams with the information to maintain and repair vehicles and their systems quickly and easily.

Enable your teams to provide the best possible service to customers, increase on-time delivery of publications, provide highly accurate and transparent information, and strengthen fix-first-time rates.

MSX Technical Information Services get results. We combine innovative technologies with experience to create readable and dynamic technical publications that improve quality and cut costs.

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On schedule project delivery

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Annual technical publications

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Increase in customer satisfaction scores

Be agile and drive value

Equip customers and technical teams with the information to maintain and repair vehicles and their systems quickly and easily.

Enable your teams to provide the best possible service to customers, increase on-time delivery of publications, provide highly accurate and transparent information, and strengthen fix-first-time rates.

MSX Technical Information Services get results. We combine innovative technologies with experience to create readable and dynamic technical publications that improve quality and cut costs.

0
%

On schedule project delivery

0
+

Annual technical publications

0
%

Increase in customer satisfaction scores

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Stay ahead of trends

Vehicle trends are rapidly transforming the mobility industry. Match the pace of change with MSX Technical Information Services.

Up-to-date data powers our innovative solutions, supporting near real-time and over-the-air updates and ensuring your publications adapt to market changes faster. The vehicle information you deliver is correct, reliable, and easy-to-understand, allowing technicians and vehicle owners to maintain vehicle health, prevent injury and minimize mistakes.

Our solutions integrate with legacy systems, streamline existing processes, and are customized to comply with the unique requirements of your market.

Unify operations with tailored solutions

Streamline the flow of data into multiple business operations and manage numerous publications simultaneously.

We support the delivery and maintenance of service manuals, parts catalogs, wiring diagrams, technical illustrations, owner information, guided diagnostics, collision repair documents and more. Our end-to-end solutions and services suite offers a robust set of features that can be tailored to the needs of your business and your customers.

Wiring Diagrams and Schematics

Owner Information

Technical Service Bulletins

Parts Catalogs

Emergency Response Guides

Service Information

Our delivery methodology

We use a best-in-class content management system for engineering and publishing documents and for their development, delivery, tracking, reporting and analytics.

Control content creation, re-use and publishing

Increase authoring and translation efficiencies

Allow consistent terminology and content control

Manage and track SME reviews efficiently

Use intuitive user interfaces

Easily import and convert legacy authoring data into DITA

Discover MSX pubFoundry

Experience best-in-class support

Our flexible systems and tools overcome legacy software challenges  by structuring DITA compliant XML in an industry leading topic-sharing model, maximizing reuse and enabling multi-channel delivery. You can decrease delivery times and development costs by using systematic automation to update, publish and view publications.

We create efficiencies in multiple areas of the authoring process:

Deployment

By seamlessly integrating with a manufacturer’s in-house systems and data, our intuitive, cross-platform, DITA-compliant software empowers us to update multiple products simultaneously, ensuring precise information delivery in multiple outputs and languages. Single source authoring is capable of delivering a range of output formats, including multiple template-driven print outputs as well as a wide variety of digital and web-based outputs.

Production

Our CAD-friendly authoring process maximizes reuse of assets while employing a standardized terminology strategy, enabling VIN-specific delivery. Our tailored processes, cross-functional workflows, and established configurations meet global expectations increasing collaboration across regions and resulting in reduced effort and cost. Additionally, our collaborative review and sign-off tool promotes 100% signed-off, accurate content.

Resources

We leverage a vast repository of technical information and tap into a team of experts with decades of industry knowledge and technical expertise. Through an industry-leading structured data model we can demonstrate process efficiencies and minimize overall spend.

Deployment

By seamlessly integrating with a manufacturer’s in-house systems and data, our intuitive, cross-platform, DITA-compliant software empowers us to update multiple products simultaneously, ensuring precise information delivery in multiple outputs and languages. Single source authoring is capable of delivering a range of output formats, including multiple template-driven print outputs as well as a wide variety of digital and web-based outputs.

Production

Our CAD-friendly authoring process maximizes reuse of assets while employing a standardized terminology strategy, enabling VIN-specific delivery. Our tailored processes, cross-functional workflows, and established configurations meet global expectations increasing collaboration across regions and resulting in reduced effort and cost. Additionally, our collaborative review and sign-off tool promotes 100% signed-off, accurate content.

Resources

We leverage a vast repository of technical information and tap into a team of experts with decades of industry knowledge and technical expertise. Through an industry-leading structured data model we can demonstrate process efficiencies and minimize overall spend.

Unlock efficiency and enhance the customer experience

Benefit from highly accurate and cost-efficient publications and improve the customer experience.

MSX delivers innovative, future-proof technical information services. We use best practices, solutions and authoring techniques perfected through our long-standing relationships with automotive clients and our knowledge of the mobility industry.

Your business can:

Keep up with advancing technologies and boost accuracy

Author information once for use in multiple areas

Create intuitive navigation and reduce customer calls

Enhance quality control through reviews and feedback

Cut time and costs to develop and update publications

Improve technician and service lane efficiency

Your customers can:

Fix or maintain a vehicle more easily

Experience less repair downtime

Develop their knowledge of the vehicle

Save time contacting helpdesks for support

Spend less time waiting for vehicle repairs

Save vehicle maintenance and repair costs

We are technical information experts

Our experts are global leaders in technical information development. Our understanding of publications technologies and regulatory requirements is second to none.

We are automotive specialists

Our rich experience and expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ technical publications projects.

We are always innovating

We push the boundaries of possibility, bringing ideas to our clients and seeking out new innovations, delivery methods and strategies to offer best-in-class service.

We are present where you are

Our global presence in more than 60 countries allows us to deploy technical publications solutions for our clients at scale and with unmatched speed.

We are technical publications experts

Our experts are global leaders in technical publications development. Our understanding of publications technologies and regulatory requirements is second to none.

We are automotive specialists

Our rich experience and expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ technical publications projects.

We are always innovating

We push the boundaries of possibility, bringing ideas to our clients and seeking out new innovations, delivery methods and strategies to offer best-in-class service.

We are present where you are

Our global presence in more than 60 countries allows us to deploy technical publications solutions for our clients at scale and with unmatched speed.

Discover new ways to elevate your Technical Information

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Discover new ways to elevate your Technical Information

Go to brochure

Latest insights

SUCCESS STORY: The Smart Move: Centralizing technical assistance services.

MSX support a multinational automotive manufacturer in streamlining the delivery of their technical assistance services by establishing a regional hub in Kuala Lumpur to deliver support across the entire APAC region.

SUCCESS STORY: Authoring the Future - OEM shrinks cost with more accurate streamlined publications

MSX helped a world-class OEM streamline its technical authoring processes and introduce efficiencies throughout the organization using MSX’s state-of-the-art content management system, pubFoundry.

The Future of Technical Support

We believe a new approach to smarter Technical Support helps organizations develop valuable new opportunities and gain new insight.