The modernization of automotive retail
Automotive megatrends have redefined the industry landscape, giving rise to new technologies, industry players and business models, as well as impacting the automotive sales arena.
New business models must focus on providing on-demand mobility services rather than selling vehicles. The convergence of these trends is likely to lead to a fundamental restructuring of the automotive industry, with new players emerging and traditional automakers finding themselves under pressure to adapt and innovate in order to remain competitive.
Four new trends shaping the retail sales environment
New trends are increasing complexities across the purchase journey. From lead generation to customer onboarding, your brand’s signature experience must deliver value to the customer and profitable growth across to the business.
The servicization of mobility
Four new trends shaping the retail sales environment
New trends are increasing complexities across the purchase journey. From lead generation to customer onboarding, your brand’s signature experience must deliver value to the customer and profitable growth across to the business.
The servicization of mobility
Power profitable sales performance
By leveraging the latest research and data, we can create strategies that are tailored to your brand and aligned with your business objectives.
MSX Distribution and Sales Performance solutions combine people, process and technology services to help automotive businesses navigate this complex landscape, and deliver on their customer experience, growth, and profitability objectives.
Our comprehensive range of services and solutions help you power profitable sales performance at retail and introduce quality engagement at every sales touchpoint with unmatched customer loyalty to drive sustainable business growth.
Remodel your business operations
To develop a successful and effective Distribution and Sales Performance solution, a rigorous and data-driven approach is required. This approach incorporates insights from cutting-edge research in sales psychology and behavior, with a focus on identifying industry-specific challenges and opportunities. By leveraging these evidence-based insights, tailored and impactful solutions can be created that drive measurable improvements in sales performance and customer satisfaction.
Our services around people, process and technology form the foundation of all our sales performance solutions. Combined with over 25 years’ experience in automotive retail, we can tailor solutions that will help enhance sales performance, taking into consideration the new retail environment and ever-changing customer behaviors.
People Expertise
Process Excellence
Technology Transformation
Remodel your business operations
To develop a successful and effective Distribution and Sales Performance solution, a rigorous and data-driven approach is required. This approach incorporates insights from cutting-edge research in sales psychology and behavior, with a focus on identifying industry-specific challenges and opportunities. By leveraging these evidence-based insights, tailored and impactful solutions can be created that drive measurable improvements in sales performance and customer satisfaction.
Our services around people, process and technology form the foundation of all our sales performance solutions. Combined with over 25 years’ experience in automotive retail, we can tailor solutions that will help enhance sales performance, taking into consideration the new retail environment and ever-changing customer behaviors.
People Expertise
Process Excellence
Technology Transformation
Enhance your customer’s sales and loyalty experience
The customer sales and loyalty experience in the automotive industry has changed dramatically in the last few years. Customers no longer navigate a linear and predictable sales process. Instead, the purchase decision is the culmination of complex customer journeys, and numerous touchpoints that straddle the physical and digital worlds.
Our range of services and solutions offer exceptional value at every stage of your customer’s sales and loyalty experience.
Success for everyone, everywhere
Our Distribution and Sales Performance solutions help your brand achieve the right level of performance, balance and alignment across all your distribution channels.
Our team of experts works closely with you to identify key opportunities and challenges, and to develop innovative solutions that enable you to engage with customers in more meaningful and impactful ways.
Success for everyone, everywhere
Our Distribution and Sales Performance solutions help your brand achieve the right level of performance, balance and alignment across all your distribution channels.
Our team of experts works closely with you to identify key opportunities and challenges, and to develop innovative solutions that enable you to engage with customers in more meaningful and impactful ways.
Tailored engagement models to suit your needs
Our flexible, agile, and responsive engagement models are tailored to your needs and priorities.
Whether you’d like us to design your brand’s signature customer experience, operate your brand’s business development center, or tailor a sales performance improvement solution that combines human expertise with the power of software, we help you win happy customers and deliver healthy profits.
Full-service BPO
Operating as your ‘extended enterprise’, we are deeply integrated into your organization, and deliver end-to-end full-service business process outsourcing (BPO) engagement.
On-demand projects
With our ‘on-demand engagement’, we deliver solutions to your specific on-demand requirements in a flexible, agile, and responsive manner using our talent, expertise, and experience.
MSX digital platforms
We offer our digital platforms via a software-as-a-service or software license model to enhance your sales performance initiatives.
Tailored engagement models to suit your needs
Our flexible, agile, and responsive engagement models are tailored to your needs and priorities.
Whether you’d like us to design your brand’s signature customer experience, operate your brand’s business development center, or tailor a sales performance improvement solution that combines human expertise with the power of software, we help you win happy customers and deliver healthy profits.
Full-service outsourcing
Operating as your ‘extended enterprise’, we are deeply integrated into your organization, and deliver end-to-end full-service business process outsourcing (BPO) engagement.
On-demand projects
With our ‘on-demand engagement’, we deliver solutions to your specific on-demand requirements in a flexible, agile, and responsive manner using our talent, expertise, and experience.
MSX digital platforms
We offer our digital platforms via a software-as-a-service or software license model to enhance your sales performance initiatives.
Success factors affecting sales performance
There are a number of success factors that help to identify the most critical areas in sales performance that require attention, focus efforts, enable effective decision-making, enhance performance measurement, improve resource allocation, and increase competitiveness.
Speed
Swift action is critical for business success.
Focus
Attention to detail is key to increased loyalty.
Anticipation
Proactivity drives increased sales performance.
Global
Meeting local demands builds stronger relationships.
Flexibility
Adaptability keep you ahead of the competition.
Success factors affecting sales performance
There are a number of success factors that help to identify the most critical areas in sales performance that require attention, focus efforts, enable effective decision-making, enhance performance measurement, improve resource allocation, and increase competitiveness.
Speed
Swift action is critical for business success.
Focus
Attention to detail is key to increased loyalty.
Anticipation
Proactivity drives increased sales performance.
Global
Meeting local demands builds stronger relationships.
Flexibility
Adaptability keep you ahead of the competition.
We are sales performance experts
Our experts are global leaders in automotive sales. Our understanding of retail technologies and regulatory requirements is second to none.
We are automotive specialists
Our rich experience and expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ retail operations.
We are always innovating
We are push the boundaries of possibility, bringing ideas to our clients and seeking out new innovations, delivery methods and strategies to offer best-in-class service.
We are present where you are
Our global presence in more than 60 countries allows us to deploy retail solutions for our clients at scale and with unmatched speed.
Delivery Methodology
We are sales performance experts
Our experts are global leaders in automotive sales. Our understanding of retail technologies and regulatory requirements is second to none.
We are automotive specialists
Our rich experience and expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ retail operations.
We are always innovating
We are push the boundaries of possibility, bringing ideas to our clients and seeking out new innovations, delivery methods and strategies to offer best-in-class service.
We are present where you are
Our global presence in more than 60 countries allows us to deploy retail solutions for our clients at scale and with unmatched speed.
Latest insights
