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Latest articles from our experts

Is the traditional KPI dead? The future of performance management in a data-driven era

By Felipe Cruz, Global Solutions Leader, Actionable Insights

KPIs have been crucial in measuring success in the mobility industry. But as digital transformation accelerates, relying solely on retrospective metrics may no longer be enough.

Is convenience killing the automotive service industry?

By Lois Valente, Global Solutions Leader of Parts, Accessories & Service Performance

Understanding and integrating convenience into the service experience has become crucial for retaining customer loyalty and staying competitive.

Revolutionizing automotive leasing: Blending CX, tradition, and innovation

By Elvira Llorens, Global VP, MSX Consumer Engagement

Automotive leasing companies face challenges in delivering seamless, efficient services. Addressing these is crucial for competitiveness and customer satisfaction.

Revolutionizing automotive retail: The impact of personalized marketing
By Michele Esposito, Global Solutions Leader, Consumer Engagement
The real power of microlearning in modern automotive retail
By Deborah Mulholland, Global VP, Learning Solutions
Accelerating ahead: How OEMs can deliver next-generation automotive technical assistance
By Nicola Zorz, Global Solution Leader, Diagnostic and Repair Enhancement
Navigating the automotive sales transformation
Videocast with industry experts Ralph Kranz, Dirk Bott, and Mouna Ayed.
Empowering automotive employees with skills for the future
By David Lowrie, Global Solutions Leader
Breaking down silos: How data integration forms the foundation for advanced analytics
By Felipe João Pontes da Cruz, Global Solutions Leader, Actionable Insights
Embrace the dynamic future: Empowering learning in a rapidly evolving mobility landscape
By David Lowrie, Global Solutions Leader
Exploring new opportunities in the wholesale parts industry

By Rikard Asbjornsen, Global Solutions Leader, Fleet Readiness – Parts & Accessories Distribution
Improve warranty management accuracy and efficiency with AI and automation
By Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency
New capabilities for tomorrow’s retail models: How OEMs, retail partners and customers can win together
By Jayesh Jagasia, Global Solution Leader, Sales Performance Business Value Stream
Embracing technological advances and expert support for improved authoring efficiencies
By Ralf Kronenbuerger, Vice President Technical Information
Driving warranty change with digital integration
By Emiliano Nebbioso, Global VP Warranty and Repair Efficiency
In-car subscription: Why it’s tempting consumers and strengthening OEM offerings
By Robert M. Häusler, Director New Retail Model and Electric Vehicle (EV) Strategy
Read our new white paper, ‘Perfecting the car buying journey: Virtual, human, or the best of both worlds? Click here to download the full report

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Thought Leadership Interview Series

Transforming retail: The automotive and mobility evolution

Ep. 1: The current state of automotive retail

In our latest video, smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which consumers are influencing the sales channels and experiences brands offer.

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Ep. 2: The factors influencing brands´ decisions on distribution models

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the factors influencing the distribution model decisions of automotive brands.

Ep. 3: Reimagining the customer experience through different retail formats

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which new innovations are enhancing the customer experience.

Ep. 4: Identifying challenges and opportunities in the evolving retail landscape

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and how new retail formats are changing the ways NSCs and dealers generate revenue.