With the sales and service processes getting more digitally and physically integrated, roles of OEMs and dealer networks become more complex and will require further integration. The fully connected car, the diversification of sales channels, and the enormous opportunity for brand specific service offerings will put a high demand on OEM’s and their retailers to align on the way they manage the customer experience at all touchpoints.

Our services will do just that for both customer initiated contacts as well as brand initiated contacts. The Business Development Center model is at the heart of this domain. The combination of Call Centers, customer persona data management & analytics, as well as, digital engagement engines, provide the foundation for a truly integrated customer-centric engagement model for customer acquisition and loyalty.