Latest articles from our experts
Is the traditional KPI dead? The future of performance management in a data-driven era
By Felipe Cruz, Global Solutions Leader, Actionable Insights
KPIs have been crucial in measuring success in the mobility industry. But as digital transformation accelerates, relying solely on retrospective metrics may no longer be enough.
Is convenience killing the automotive service industry?
By Lois Valente, Global Solutions Leader of Parts, Accessories & Service Performance
Understanding and integrating convenience into the service experience has become crucial for retaining customer loyalty and staying competitive.
Revolutionizing automotive leasing: Blending CX, tradition, and innovation
By Elvira Llorens, Global VP, MSX Consumer Engagement
Automotive leasing companies face challenges in delivering seamless, efficient services. Addressing these is crucial for competitiveness and customer satisfaction.
MSX Webinar Series
MSX WEBINAR: Steering Green: The European Green Deal’s Drive to Automotive Sustainability
Explore the foundations of the European Green Deal and discover valuable insights and innovative strategies that will help you thrive in the evolving automotive landscape.
MSX WEBINAR: From attraction to advocacy: Transforming customer engagement in the automotive industry
Explore the transformative power of customer education in the automotive industry, from attracting potential buyers to fostering brand advocacy.
Our latest customer success stories
Raising the bar
Transformational warranty solution exceeds expectationsA luxury, global brand established a strategic partnership with MSX to modernize its warranty operations, defining a roadmap that focused on continuous improvement and ensured the best delivery method for the new strategy. The systematic approach centralized warranty handling across the organization, resulting in increased dealer satisfaction and the reinforcement of brand loyalty.
Outside-the-box learning
New ecosystem boosts engagement by 30%MSX enabled a luxury automotive brand to implement a strategic initiative aimed at improving the OEM’s overall learning capabilities. A new learning ecosystem revitalized educational initiatives, helping improve learning capabilities and redirecting its focus towards learner engagement as a primary way of measuring ROI on learning spend.
Sky high ROI
Trade parts program achieves 600% returnOne of the world’s most esteemed automotive manufacturers engaged MSX to enhance its trade parts business. By embracing new opportunities, we developed a customizable trade parts strategy designed to transform our client’s ordering processes, pricing, and inventory management.
Authoring the future
OEM shrinks cost with more accurate streamlined publicationsMSX enables a global, leading automotive manufacturer to reduce costs by streamlining its technical authoring processes through the integration of MSX’s state-of-the-art CMS, and introducing efficiencies throughout the organization.
Life-long loyalty starts here
Service bookings double with effective lead managementMSX supported a leading European national sales company by implementing a fully integrated Service Lead Management solution empowering agents to reach out to customers for dealers.
Boosting EV sales confidence
MSX EV Dealer coaching sparks capability growthA major multinational automotive brand overcame EV adoption barriers across Europe and improved dealer confidence in selling EVs by 16.5%. Our strategic approach not only strengthened the dealership performance but also aligned with market needs, driving significant improvements in dealer capabilities and customer-centric practices.
Empowering electric mobility
A case of market expansion and transformationWith the popularity of EVs on the rise and the consequent demand for EV infrastructure rapidly growing, revolutionary charging solutions are required to transform the EV landscape. An established EV charging service provider is making waves across Europe, expanding their off-grid mobile fast charging solutions with the help of a robust go-to-market strategy.
Raising the bar
Transformational warranty solution exceeds expectationsA luxury, global brand established a strategic partnership with MSX to modernize its warranty operations, defining a roadmap that focused on continuous improvement and ensured the best delivery method for the new strategy. The systematic approach centralized warranty handling across the organization, resulting in increased dealer satisfaction and the reinforcement of brand loyalty.
Outside-the-box learning
New ecosystem boosts engagement by 30%MSX enabled a luxury automotive brand to implement a strategic initiative aimed at improving the OEM’s overall learning capabilities. A new learning ecosystem revitalized educational initiatives, helping improve learning capabilities and redirecting its focus towards learner engagement as a primary way of measuring ROI on learning spend.
Sky high ROI
Trade parts program achieves 600% returnOne of the world’s most esteemed automotive manufacturers engaged MSX to enhance its trade parts business. By embracing new opportunities, we developed a customizable trade parts strategy designed to transform our client’s ordering processes, pricing, and inventory management.
Authoring the future
OEM shrinks cost with more accurate streamlined publicationsMSX enables a global, leading automotive manufacturer to reduce costs by streamlining its technical authoring processes through the integration of MSX’s state-of-the-art CMS, and introducing efficiencies throughout the organization.
Life-long loyalty starts here
Service bookings double with effective lead managementMSX supported a leading European national sales company by implementing a fully integrated Service Lead Management solution empowering agents to reach out to customers for dealers.
Boosting EV sales confidence
MSX EV Dealer coaching sparks capability growthA major multinational automotive brand overcame EV adoption barriers across Europe and improved dealer confidence in selling EVs by 16.5%. Our strategic approach not only strengthened the dealership performance but also aligned with market needs, driving significant improvements in dealer capabilities and customer-centric practices.
Empowering electric mobility
A case of market expansion and transformationWith the popularity of EVs on the rise and the consequent demand for EV infrastructure rapidly growing, revolutionary charging solutions are required to transform the EV landscape. An established EV charging service provider is making waves across Europe, expanding their off-grid mobile fast charging solutions with the help of a robust go-to-market strategy.
Thought Leadership Interview Series
Transforming retail: The automotive and mobility evolution
Ep. 1: The current state of automotive retail
In our latest video, smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which consumers are influencing the sales channels and experiences brands offer..
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