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Insights

Global insights from automotive experts

Explore our views and perspectives on the topics and challenges that we believe are key to the sustainable future of automotive retail. During this season, MSX experts focus on the effects of the COVID-19 crisis on the global automotive retail industry.

From aftersales to support: Adapting TCO for the future of fleet

In discussions around evolving technology and connectivity in the automotive sector, heavy commercial vehicles deserve some recognition.

Thrive in uncertainty

For dealers and business owners who have been affected by the COVID-19 global pandemic, the last few weeks have been extremely challenging.

Selling e-mobility: How can retail networks prepare?

The automotive industry has been prepared for considerable change for some years, but 2020 marks the beginning of a new era.

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Latest articles from our experts

Warranty and Repair Efficiency
Warranty and Repair Efficiency
Location – Asia Pacific – Hanoi
Location – Asia Pacific – Hanoi
Location – Asia Pacific – Shanghai
Location – Asia Pacific – Shanghai

Latest episode: A case for genuine parts: Combating the decline in collision repair revenue

The pandemic has had a profound impact on the collision sector. Data shows a startling reduction in body shop repair estimate volumes across Europe.

The reduction in business has led to financial distress for collision repairers, both for independent repairers and networks. Despite a slow increase in volumes in recent months, repairers are still operating on reduced revenue. The knock-on effects to workshops and parts suppliers have been significant, in some instances resulting in closures and job losses. And they have resulted in a reduction in OEM parts sales to collision repair centers or body shops.

However, evidence shows that the collision repair businesses making strategic, customer-focused decisions are those most likely to survive the pandemic. Organizations most able to adapt are the ones who will find new ways to maximize their profitability.

In this podcast, Andy Mills, Global Product Director Parts and Service, MSX, and his guests, Tony Bartlett, Senior UK Account Manager, MSX; Paul Collins, Collision Development Manager, MSX; Glyn Jones, Group Estimating Manager at KC Autos; and Pablo Linares, Director of Solutions Consulting and Innovation, GT Motive, discuss how the collision repair industry can better manage parts supply and insurance relationships, and overturn the downward trend in the use of genuine parts.

Previous episodes

Warranty and Repair Efficiency
Warranty and Repair Efficiency
Location – Asia Pacific – Hanoi
Location – Asia Pacific – Hanoi
Location – Asia Pacific – Shanghai
Location – Asia Pacific – Shanghai
Andrea Sorrenti – Chief Operating Officer
Andrea Sorrenti – Chief Operating Officer
Location – Europe – France
Location – Europe – France
Location – North America – Canada
Location – North America – Canada
Location – Europe – Germany
Location – Europe – Germany
Location – North America – United States of America
Location – North America – United States of America
Location – North America – Mexico
Location – North America – Mexico
Location – Europe – Central Europe Czech Republic
Location – Europe – Central Europe Czech Republic
Location – Europe – Central Europe Poland
Location – Europe – Central Europe Poland
Location – Europe – Sweden
Location – Europe – Sweden
Location – Europe – Norway
Location – Europe – Norway
Location – Europe – Finland
Location – Europe – Finland
Location – Europe – Italy
Location – Europe – Italy
Location – Europe – Ireland
Location – Europe – Ireland
Location – Europe – Spain
Location – Europe – Spain
Location – Europe – Netherlands
Location – Europe – Netherlands
Location – Europe – Portugal
Location – Europe – Portugal
Location – Europe – United Kingdom
Location – Europe – United Kingdom
Location – Europe – Russia
Location – Europe – Russia
Location – South America – Brazil
Location – South America – Brazil
Location – South America – Argentina
Location – South America – Argentina
Location – SSA – Johannesburg
Location – SSA – Johannesburg
Location – Asia Pacific – Melbourne
Location – Asia Pacific – Melbourne
Location – Mena – Dubai
Location – Mena – Dubai
Location – Asia Pacific – Mumbai
Location – Asia Pacific – Mumbai
Location – Asia Pacific – Chongqing
Location – Asia Pacific – Chongqing
Location – Asia Pacific – Beijing
Location – Asia Pacific – Beijing
Location – Asia Pacific – Gurgaon
Location – Asia Pacific – Gurgaon
Location – Asia Pacific – Jakarta
Location – Asia Pacific – Jakarta
Location – Asia Pacific – Bangkok
Location – Asia Pacific – Bangkok
Location – Asia Pacific – Kuala Lumpur
Location – Asia Pacific – Kuala Lumpur
Location – Asia Pacific – Tangerang
Location – Asia Pacific – Tangerang
Location – Asia Pacific – Manila
Location – Asia Pacific – Manila
Location – Asia Pacific – Singapore
Location – Asia Pacific – Singapore
Location – Asia Pacific – Tokyo
Location – Asia Pacific – Tokyo
Location – Asia Pacific – Seoul
Location – Asia Pacific – Seoul
Customer Recognition
Customer Recognition
We are MSX
We are MSX
MSX International
MSX International
Locations – United Kingdom
Locations – United Kingdom
Locations – Russia
Locations – Russia
Locations – Sweden
Locations – Sweden
Locations – Spain
Locations – Spain
Locations – Portugal
Locations – Portugal
Locations – Norway
Locations – Norway
Locations – Netherlands
Locations – Netherlands
Locations – Italy
Locations – Italy
Locations – Ireland
Locations – Ireland
Locations – Germany
Locations – Germany
Locations – France
Locations – France
Locations – Finland
Locations – Finland
Locations – Denmark
Locations – Denmark
Locations – Central Europe Hungary
Locations – Central Europe Hungary
Locations – Central Europe Poland
Locations – Central Europe Poland
Locations – Central Europe Czech Republic
Locations – Central Europe Czech Republic
Locations – Belgium
Locations – Belgium
Locations – Europe
Locations – Europe
Global Presence
Global Presence