Get vehicles back on the road faster
Complement your technicians’ skills with remote and onsite support to accelerate resolution and repair.
MSX Technical Support deploys teams of highly trained specialists – supported by integrated software solutions and services – with an unrivaled understanding of diagnostics or complex vehicle issues. Our technical support hubs help automotive repairers to manage customers more seamlessly and keep their vehicles on the road.
We have over 20 years of experience in technical support, operating across more than 80 countries.
Dealerships supported globally
Dealer requests annually
Technical experts, remote and onsite
Markets covered with multi-lingual teams
We have over 20 years of experience in technical support, operating across more than 80 countries.
Dealerships supported globally
Dealer requests annually
Technical experts, remote and onsite
Markets covered with multi-lingual teams
Raise fix-it-right first time (FIRFT) rates
Boost customer loyalty by reducing vehicle downtime with support from industry experts, innovative technologies, and data.
MSX technical and helpdesk support drive continuous improvement across your service and repair teams. We ensure your dealer technicians can access a diverse pool of skills, information and technology to manage and accelerate more complex repairs where necessary, cutting customer wait times.
Our experts use technologies and best practices from across the globe to resolve engineering problems that may have occurred in similar circumstances elsewhere, helping to streamline activities and reduce operational costs.
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Strengthen efficiency and morale with innovation
Relieve the pressure on in-house teams and boost retention by easing ticket volumes through automated handling.
MSX brings state-of-the-art digital tools and a focus on lean methodologies designed to support your teams. A chatbot-style virtual assistant can solve some issues for technicians without the need to raise a ticket. Robotic Process Automation (RPA) technology connects multiple systems and information sources to help agents resolve vehicle problems, faster. And live video technology helps your technicians troubleshoot repairs in the workshop.
Match industry evolution and growth
Benefit from expert support that evolves with industry change, from the development of more connected, digitalized vehicles and EVs, to the increasing demands of today’s consumers.
MSX Technical Services offer first-class, flexible support that adjusts to the needs of your business. We work closely with you to customize and deploy any or all elements of our comprehensive suite of solutions, helping you adapt to business or industry fluctuations.
Our engagement models are designed to suit you
We are flexible, agile and responsive. Our engagement models ensure we can offer the right package of solutions and services to meet your organization’s unique technical support requirements.
Whether you’d like us to develop a complete strategy that includes programs, services and technologies and deploy it across your business, or tailor a project in response to a specific challenge or opportunity, our smart and cost-effective solutions will work for you.
Full-service BPO
MSX delivers end-to-end solutions, from concept and design, to delivery and ongoing support. Our expert teams use best practices, proven techniques and innovative technologies to support your service operations now and in future.
On-demand projects
Our Technical Support solutions and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.
MSX Technical Support platforms
Our AI-driven, automated technical support tools integrate seamlessly into your organization, and help to accelerate response times, improve efficiency and boost customer service.
Our engagement models are designed to suit you
We are flexible, agile and responsive. Our engagement models ensure we can offer the right package of solutions and services to meet your organization’s unique technical support requirements.
Whether you’d like us to develop a complete strategy that includes programs, services and technologies and deploy it across your business, or tailor a project in response to a specific challenge or opportunity, our smart and cost-effective solutions will work for you.
Full-service BPO
MSX delivers end-to-end solutions, from concept and design, to delivery and ongoing support. Our expert teams use best practices, proven techniques and innovative technologies to support your service operations now and in future.
On-Demand Projects
Our Technical Support solutions and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.
MSX Technical Support platforms
Our AI-driven, automated technical support tools integrate seamlessly into your organization, and help to accelerate response times, improve efficiency and boost customer service.
Keep customers happy during your busiest times
Streamline your operations and become faster and more responsive, improving customer satisfaction across all areas of service and repair.
Your technicians can access the information they need at any time. They can rely on automation to minimize escalated case numbers and cut wait times, and use our expert helpdesk services to resolve more complicated issues. MSX Technical Services support your teams when they need it, reducing the need to continuously adjust to your workforce’s skill set and size, or scale of operation.
Delivering an exceptional standard of service
We are technical support experts
Our experts are global leaders in remote and onsite technical support, driving the development of efficient solutions and services that benefit your teams, no matter their location.
We are automotive specialists
Our rich experience and expertise in every area of automotive retail, including sales, aftersales, technical and warranty, enables us to accelerate our clients’ technical support projects.
We are always innovating
We push the boundaries of possibility, bringing ideas to our clients that help them enhance their service and repair offerings to customers, while reducing cost.
We are present where you are
Our global presence in more than 60 countries allows us to deploy technical support solutions for our clients at scale, and with unmatched speed.
Delivering an exceptional standard of service
We are technical support experts
Our experts are global leaders in remote and onsite technical support, driving the development of efficient solutions and services that benefit your teams, no matter their location.
We are automotive specialists
Our rich experience and expertise in every area of automotive retail, including sales, aftersales, technical and warranty, enables us to accelerate our clients’ technical support projects.
We are always innovating
We push the boundaries of possibility, bringing ideas to our clients that help them enhance their service and repair offerings to customers, while reducing cost.
We are present where you are
Our global presence in more than 60 countries allows us to deploy learning solutions for our clients at scale, and with unmatched speed.
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