MSX’s end-to-end warranty management services cut costs, reduce waste, and increase customer and partner satisfaction.
Our custom business solutions and AI-led automation tools streamline warranty management, boosting efficiency and generating bigger returns. We help reduce the costs of managing warranty, comply with regulations, stay ahead of diagnosis and repair procedures, and exceed growing customer demands.
We have over 20 years of experience in automotive warranty, operating across more than 80 countries.
Global warranty projects in place
Dedicated warranty specialists
Dealers consulted
We have over 20 years of experience in automotive warranty, operating across more than 80 countries.
Global warranty projects in place
Dedicated warranty specialists
Dealers consulted
Our intelligent approach delivers real value
MSX Digital Warranty solutions help brands take control of warranty, increase efficiency, reduce processing times, and accelerate warranty claim decisions.
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The MSX Digital Warranty Platform streamlines warranty processes through automation, significantly reducing the need for manual intervention, enabling teams to focus on high-value claims and activities.
Our services and solutions generate real value for businesses by cutting the cost of warranty claims handling and auditing, improving accuracy, and reducing warranty waste. By lowering claim processing times, we also help businesses increase customer and partner satisfaction.
Explore our end-to-end warranty portfolio
We help manage every step of the warranty process, from agent training and support to seamless claims processing, and the analysis of warranty programs and operations. Our portfolio can be customized to suit your business processes and rules, and adapted to industry changes and fluctuations so they meet your needs now and in future.
Leading digital solutions and unrivaled expertise transform your warranty business
We work closely with you to customize and deploy any or all elements of our comprehensive suite of warranty programs, best-practice techniques, state-of-the-art automation tools, business intelligence offerings and employee training.
Our engagement models are tailored to your needs
We are flexible, agile and responsive. Our engagement models ensure we can offer the right package of solutions and services to meet your organization’s unique warranty requirements.
Whether you’d like us to develop a complete strategy that includes programs, services and technologies and deploy it across your business, or tailor a project in response to a specific challenge or opportunity, our smart and cost-effective solutions will work for you.
Full-service BPO
MSX delivers end-to-end solutions, from concept and design to delivery and ongoing support. Our expert teams use best practices, proven techniques and innovative technologies to support your warranty operations now and in future.
On-demand projects
Our warranty solutions and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.
MSX digital warranty platforms
Our AI-driven, automated warranty management solutions integrate seamlessly into your organization, helping to enhance performance, offer more detailed insight, and improve efficiency
Our engagement models are tailored to your needs
We are flexible, agile and responsive. Our engagement models ensure we can offer the right package of solutions and services to meet your organization’s unique warranty requirements.
Whether you’d like us to develop a complete strategy that includes programs, services and technologies and deploy it across your business, or tailor a project in response to a specific challenge or opportunity, our smart and cost-effective solutions will work for you.
Full-service BPO
MSX delivers end-to-end solutions, from concept and design to delivery and ongoing support. Our expert teams use best practices, proven techniques and innovative technologies to support your warranty operations now and in future.
On-Demand Projects
Our warranty solutions and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.
MSX Digital Warranty Platforms
Our AI-driven, automated warranty management solutions integrate seamlessly into your organization, helping to enhance performance, offer more detailed insight, and improve efficiency.
Automated, digital tools save time and cut costs
Driven by AI and machine learning, our automation solutions integrate with your existing warranty systems to score incoming claims, identifying anomalies and fraudulent claims, and finding hidden value. Low-value claims are managed through our automation platform, while high-risk claims are assigned to the agents best suited to handling them.
You can process more claims in less time and focus on those most likely to generate value for your business.
AI and Machine Learning
Rules Engine
Workflow Distribution
Smart Analytics
We help businesses thrive
Case Study
Our artificial intelligence-driven warranty solutions deliver real value and demonstrable return on investment. Through a Claims Assessing engagement, our solution delivered the following improvements over a period of six months:
> 32% reduction in manually processed claims
> 16% reduction in manual claim processing time
> Missed savings were reduced to less than 1%
> 19% improvement in reversed claim decision accuracy
> 42% of claims escalated for manual assessment had discrepancies, 17% higher than before our intervention
Case Study
Our artificial intelligence-driven warranty solutions deliver real value and demonstrable return on investment. Through a Claims Assessing engagement, our solution delivered the following improvements over a period of six months:
> 32% reduction in manually processed claims
> 16% reduction in manual claim processing time
> Missed savings were reduced to less than 1%
> 19% improvement in reversed claim decision accuracy
> 42% of claims escalated for manual assessment had discrepancies, 17% higher than before our intervention
Crafting innovative, tailored warranty solutions
We are warranty experts
Our experts are global leaders in warranty, driving the development of solutions and services for automotive warranty and repair.
We are automotive specialists
Our rich experience and deep expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ warranty projects.
We are always innovating
We are constantly pushing the boundaries of possibility, bringing new ideas to our clients to help them enhance warranty management while reducing cost.
We are present where you are
Our global presence in more than 60 countries allows us to deploy learning solutions for our clients at scale, and with unmatched speed.
Crafting innovative, tailored warranty solutions
We are learning experts
Our team of learning experts – learning designers, facilitators and administrators – are at the forefront of advances in automotive L&D.
We are automotive specialists
Our rich experience and deep expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ learning projects.
We are always innovating
We are constantly pushing the boundaries of possibility, bringing new ideas to our clients to help them enhance the impact of learning while reducing cost.
We are present where you are
Our global presence in more than 60 countries allows us to deploy learning solutions for our clients at scale, and with unmatched speed.
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