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We are msxi

Driving business transformation
in the automotive industry

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.

For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.

We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.

At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.

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Customers worldwide

Discover new opportunities

Take your automotive business to the next level

Dedicated to making the automotive industry better

At MSX, we support leading vehicle manufacturers and world-class brands around the globe to improve their business performance and revolutionize their business model.

Our aim is to make our customers more efficient, increase revenue and reduce costs, while providing them with the opportunity to focus on innovation.

Warranty and Repair Efficiency

Offering our clients the tools and resources to be more efficient and take control of remote and onsite warranty and repair processes.

Diagnostic and Repair Enhancement

Helping our clients to deliver more efficient and effective services through access to technical support and innovative repair processes.

Technical Information

Enabling our clients to deliver clear, accurate and timely technical documentation and media to consumers and technicians.

Parts, Accessories and Service Performance

Increasing customer satisfaction and revenue for our clientsaftersales businesses.

Learning Solutions

Helping brands elevate competencies that increase and sustain employee performance.

Distribution and Sales Performance

Helping our clients to strengthen customer loyalty and achieve sustainable business growth by enhancing retail models.

Consumer Engagement

Offering our clients tailored strategies that deliver exceptional customer experiences and boost sales.

Actionable Insights

Helping clients to use data and analytics to increase efficiency and profitability.

Warranty and Repair Efficiency

Offering our clients the tools and resources to be more efficient and take control of remote and onsite warranty and repair processes.

Diagnostic and Repair Enhancement

Helping our clients to deliver more efficient and effective services through access to technical support and innovative repair processes.

Technical Information

Enabling our clients to deliver clear, accurate and timely technical documentation and media to consumers and technicians.

Parts, Accessories and Service Performance

Increasing customer satisfaction and revenue for our clientsaftersales businesses.

Learning Solutions

Helping brands elevate competencies that increase and sustain employee performance.

Distribution and Sales Performance

Helping our clients to strengthen customer loyalty and achieve sustainable business growth by enhancing retail models.

Consumer Engagement

Offering our clients tailored strategies that deliver exceptional customer experiences and boost sales.

Actionable Insights

Helping clients to use data and analytics to increase efficiency and profitability.

We are the partner of choice for leading OEMs

At MSX, we know what it takes to make your business a true success. We have helped some of the world’s largest automotive OEMs including Ford, General Motors, PSA, Daimler, Volkswagen, Toyota, Jaguar Land Rover, Hyundai and Renault.

The quality of our services is reflected in the positive feedback and multiple customer awards we receive, which bear testament to our excellent industry reputation.

Our latest partnerships and acquisitions

MSX International announces the acquisition of Pacific Technology Solutions, a leading provider of eLearning, training development and performance improvement solutions to the automotive industry. 

MSX International (MSX), a leading, global provider of technology-enabled business process outsourcing services to the mobility industry has closed the acquisition of The Academy, a sales training, coaching, and consulting company which serves the Italian automotive industry.