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MSX International

We exist to empower Movers
and Makers to thrive in our
ever-changing world.
Guiding your journey to success in a dynamic mobility landscape. Discover what we do

Unlock automotive industry trends with expert insights

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As challenges redefine warranty management, new opportunities to innovate and simplify processes are delivering more value to clients, improving efficiency, reducing costs, and enhancing satisfaction.

MSX ARTICLE

How mobility-focused customer relationship centers can drive success for disruptors

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European OEM improved conversions and direct purchases with personalized, data-driven customer experiences.

LATEST CASE STUDY

Transforming EV lead conversion: Delivering tailored, data-driven customer experiences

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Leading OEM strengthens its Asia Pacific dealer network through a comprehensive, face-to-face dealership consulting program.

MSX SOLUTION

MSX Recall Management: Revolutionizing the vehicle recall experience

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MSX’s Andrea Sorrenti and Jayesh Jagasia are joined by Smart’s CEO, Dirk Adelmann to discuss the evolution of automotive retail.

MSX VIDEOCAST

Episode 3: Reimagining the customer experience through different retail formats

Read our new white paper, ‘Perfecting the car buying journey: Virtual, human, or the best of both worlds? Click here to download the full report

Driving the future with innovative mobility solutions

With MSX, we empower our mobility customers to revolutionize their sales and repair processes while
boosting customer engagement.

Driving the future with innovative mobility solutions

At MSX, we help mobility customers sell and repair their products more effectively while enhancing customer engagement.

Through our expertise in mobility and the creativity of our global teams, combined with leading-edge technologies, data, and AI, we deliver innovative solutions that drive business growth and customer satisfaction.

Our comprehensive approach ensures that your business stays ahead in the competitive mobility market, providing exceptional value and support every step of the way.

Revolutionize sales strategies and transform retail models

MSX Sales Performance solutions combine cutting-edge AI and innovative technologies with people and process services to help automotive businesses navigate this complex landscape and achieve their customer experience, growth, and profitability objectives.

How we do it

We transform your operations and drive growth by combining training and insights, through field teams and service hubs for both onsite and offsite engagement, and by implementing leading technologies that empower you to navigate the complexities of the mobility landscape with confidence, efficiency, and impact.

How we do it

We transform your operations and drive growth by combining training and insights, through field teams and service hubs for both onsite and offsite engagement, and by implementing leading technologies that empower you to navigate the complexities of the mobility landscape with confidence, efficiency, and impact.

Slide Learning Enhance individual potential by combining knowledge transfer, skills application, and insights. Slide Insights Create new opportunities and maximize performance with data-driven gen-AI solutions. Slide Field Teams
Streamline operations, resolve complex issues, and improve resource utilization.
Slide Service Hubs Centralize and standardize operations with the integration of AI tools. Slide Technology Platforms Blend technology and expertise, and AI to ensure reliable, customizable information.

MSX Insights

MSX Insights

Slide Revolutionizing automotive retail: The impact of personalized marketing
by Michele Esposito, Global Solutions Leader, Consumer Engagement
Slide The real power of microlearning in modern automotive retail
by Deborah Mulholland, Global VP, Learning Solutions
Slide Navigating the automotive sales transformation
Videocast with industry experts Ralph Kranz, Dirk Bott, and Mouna Ayed.
Slide Accelerating ahead: How OEMs can deliver next-generation automotive technical assistance
By Nicola Zorz, Global Solution Leader, Diagnostic and Repair Enhancement
Slide Empowering automotive employees with skills for the future
By David Lowrie, Global Solutions Leader
Slide Breaking down silos: How data integration forms the foundation for advanced analytics
By Felipe João Pontes da Cruz, Global Solutions Leader, Actionable Insights
Slide Life-long loyalty starts here – Service bookings double with effective lead management
SUCCESS STORY
Slide Embrace the dynamic future: Empowering learning in a rapidly evolving mobility landscape
By David Lowrie, Global Solutions Leader
Slide Exploring new opportunities in the wholesale parts industry

By Rikard Asbjornsen, Global Solutions Leader, Fleet Readiness – Parts & Accessories Distribution
Slide Improve warranty management accuracy and efficiency with AI and automation
By Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency
Slide Revolutionizing automotive leasing: Blending CX, tradition, and innovation
By Elvira Llorens, Global VP, MSX Consumer Engagement
Slide Is convenience killing the automotive service industry? A deep dive into the future of customer experience By Lois Valente, Global Solutions Leader of Parts, Accessories & Service Performance
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